Push Announcements to Every Device
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NEW EM&CA Automation v1.46.30 — WhatsApp AI Assistant (4 Languages), Push Announcements, Housekeeping Report
Manage your hotel operations on one platform
EM&CA Automation by Erbaş Yazılım is a cloud-based hotel operations management system that digitizes maintenance service, housekeeping, guest requests, satisfaction surveys, and restaurant processes end to end.
No installation required
Mobile friendly
KVKK compliant
Open Requests
14
Completed
96+8%
Avg. Duration
23min
Weekly request volume
✓
Room 412 cleanHousekeeping updated
★
4.8 satisfaction312 surveys this month
⚡
Live notificationQR access · new request
New — v1.46.30
New: Push Announcements, Scheduled Menus and the 4-Language WhatsApp AI Assistant
What's new in EM&CA Automation v1.46.0 – v1.46.30: push announcements to every subscribed device from the panel, time-based menu visibility, a login lock against repeated failed password attempts with CSRF protection, GDPR-aligned automatic data retention, and a more accurate Opera sync; a WhatsApp AI assistant that replies in the guest's language (TR/EN/DE/AR) and hands over to the front desk when it doesn't understand — a trainable local knowledge base, smart department routing, and photo requests; floor-by-floor housekeeping reports with PDF output, Employee of the Month certificates, immutable activity logs and system journal, and permanent room QR codes; earlier releases brought automatic work orders from incoming WhatsApp messages, voice commands and voice announcements, QR room labels, staff import via Excel, concierge service media, and the redesigned multilingual guest portal.
Time-Based Menu Visibility
Publish menu categories and products within the hour ranges you set; overnight ranges are supported and the guest portal filters itself automatically.
Login Lock & CSRF Protection
Accounts lock automatically after repeated failed sign-in attempts; every form is validated with centralized CSRF protection.
Automatic Data Retention
System logs are purged after 90 days, read notifications after 30, and sign-in logs after 180 days — GDPR-aligned retention under your control.
More Accurate Opera Sync
Cleaning-first room status mapping and missing guest-name fixes keep your PMS data accurate and up to date.
WhatsApp AI Assistant
You train your WhatsApp bot yourself from the panel; the assistant replies in the guest's language (TR/EN/DE/AR) and routes to the front desk when it doesn't understand.
Smart Routing & Photo Requests
Downloads the photo the guest sends on WhatsApp and recognizes the room and the fault; with department rules, the request turns into a work order and goes to the right team.
Housekeeping Report
Room and cleaning status floor by floor; viewed with supervisor and manager permissions, and downloaded as PDF in one click.
Employee of the Month Certificate
A personalized achievement certificate signed by the department head, HR, and the hotel is downloaded as PDF in one click.
Activity Logs & System Journal
Every action and user is logged: sign-in/sign-out, request creation, status changes, assignments, notes, and API calls; the records cannot be deleted.
Permanent Room QR Codes
A permanent QR token tied to the room number: even if the printed label stays, the code never changes and always opens the same room.
Work Order from WhatsApp
The guest's WhatsApp message automatically becomes a work order with room and fault detection, is assigned to the relevant staff member, and a confirmation number is sent.
Voice Command & Voice Announcement
Complete, start, or put a work order on hold with your voice; requests and messages are received with voice announcements.
QR Room Labels
QR labels ready to stick on room doors; download the rooms you select — or all of them — as a 3-column PDF with cut margins.
Staff Import via Excel
Download the Excel template, add or update staff in bulk from a single file; role and department validation happens automatically.
Automatic Shifts with Time & Attendance
Shifts start and end automatically based on badge scans; staff see their own records on the mobile staff page, and a daily report email arrives.
Trusted in the field
Rota Hotel
PMS Integration
Booking.com
TripAdvisor
Google Reviews
120+
Managed room capacity
38%
Increase in operational efficiency
4
Languages supported (TR/EN/DE/AR)
99%
On-time resolution rate
Product Video
Discover EM&CA Automation in 1 minute
Watch a short animated overview of how the product works.
What We Offer
Your hotel's entire daily operation under one roof
Instead of scattered WhatsApp groups, paper forms and forgotten requests: a single system that is measurable, traceable and reportable.
Smart Work Order Management
Requests are numbered automatically and assigned to the best-suited staff member based on workload and average resolution time.
- Automatic staff assignment
- Priority & status tracking
- File/photo attachments
Housekeeping & Room Status
Room cleaning status, attendant assignments, and floor-based workflows are updated in real time from mobile devices.
- Room clean/dirty/maintenance status
- Shift-based task distribution
- Permanent room QR codes & Opera sync
- Mobile updates
QR Guest Portal
With the QR code placed in the room, guests create a request, fault, or complaint in a single tap. The redesigned portal opens with a cover-image design and automatically in the guest's language based on their country. QR labels for the door are ready to print as a PDF with cut margins.
- Room-specific QR code
- Automatic language by country (TR/EN/DE/AR)
- Automatic request routing
- Hotel info & Wi-Fi
- Printable room label PDF (with cut margins)
Multilingual Satisfaction Survey
Real-time satisfaction scores through surveys that open automatically in the guest's language (TR/EN/DE/AR) based on their nationality.
- Automatic language detection
- Live NPS / satisfaction score
- Results by room
Online Reputation & Review Management
TripAdvisor, Google, and OTA reviews are collected on a single screen; negative feedback is turned into tasks.
- Multi-platform reviews
- Review → work order conversion
- Replies & follow-up
Reporting & Analytics
Department performance, staff productivity, room-level fault history, and resolution times are reported in real time; the housekeeping report and activity logs produce audit-ready output.
- Reports by room
- Housekeeping report & PDF
- Activity logs (immutable audit trail)
- Staff performance
- Excel/PDF export
Secure QR Login
Managers and staff sign in securely in seconds by scanning a QR code with their phone. No more remembering passwords.
- Passwordless QR sessions
- Staff mobile access
- Secure approval flow
Live Notifications & Time Tracking
The relevant staff member is notified instantly when a new request arrives, is assigned, or is completed; resolution time is tracked live.
- Instant notifications
- SLA / time tracking
- Live status feed
Mobile Staff App
Technicians and room attendants view, update, and complete their jobs on their own phone with EM&CA MOBIL.
- Mobile task list
- Room status updates
- Real-time updates in the field
Time & Attendance Control
Automatically track staff check-in and check-out times, work hours, and attendance. Lateness, overtime, and absence reports in one click. Staff are added and updated in bulk from an Excel template.
- Check-in/check-out records
- Work hours & shift tracking
- Absence reports
- Bulk staff import via Excel template
Work Order from WhatsApp
The guest's WhatsApp message is read by the system; the room and fault are detected automatically, a work order is created, and it is assigned to the best-suited staff member.
- Automatic room & fault detection
- Assignment and confirmation number
- No requests from unregistered numbers
WhatsApp AI Assistant
You train your WhatsApp bot yourself from the panel: add information to the local knowledge base, test it, and let the assistant learn. It replies in the guest's language (TR/EN/DE/AR) and routes to the front desk when it can't understand; photo requests become work orders by recognizing the room and fault and applying department rules.
- Trainable local knowledge base
- Replies in 4 languages (TR/EN/DE/AR)
- Smart department routing
- Photo requests & room recognition
Concierge & Service Management
Concierge staff manage transfers, reservations, and special guest requests from a single screen; contact requests arriving via QR land as email notifications. Photos and videos can be attached to services and open as a gallery in the guest detail.
- Concierge role & department
- Service tracking screen
- QR contact notification email
- Service photos & video gallery
Voice Command & Voice Announcement
Dictate into request forms and messages; complete or put work orders on hold with your voice, and let the system respond with voice announcements.
- Dictation (tr-TR)
- Voice work order commands
- Voice announcements (TTS)
Undeletable Records & Data Security
No record is ever fully deleted; your history is always preserved. Users are deactivated instead of removed, reviews are stored without limits, and backups are kept with no time limit.
- Deactivation, never deletion
- Unlimited backup retention
- Records without a department assignment are also visible
Platform Modules
Every module you need, ready to go
EM&CA Otomasyon is built on a single core with modules that talk to each other. Turn on what you need.
Maintenance & Repair Management
Log electrical, plumbing, HVAC, furniture, and all other technical faults. The request is assigned automatically to a technician, resolution time is measured, and a room-level maintenance history builds up over time.
Automatic assignmentPriority levelSLA trackingRoom maintenance history
Cleaning & Room Status
Room attendants update room status from their mobile devices; clean, dirty, and out-of-order rooms are visible at a glance. The housekeeping report is available floor by floor, filtered by supervisor and manager permissions, and downloaded as PDF.
Housekeeping report & PDFOpera sync & permanent QR
Concierge & F&B
Guest requests such as room service, extra beds, and transfers are routed to the relevant department.
QR Menu & Ordering
Publish a multilingual QR menu; manage orders coming from the tables on the kitchen screen.
Time-based menu publishing
Survey & Feedback
Track your score live through surveys sent automatically at checkout or during the stay.
Multi-PMS Integration
Works with many PMS systems widely used in the industry; guest and reservation data stays automatically in sync.
Authorization, Audit Trail & Backup
Role-based authorization (manager, director, technician, housekeeper), task assignment by shift hours, unlimited automatic backups, and data management compliant with KVKK (Turkish PDPA). Every action and user is recorded in the system journal; activity logs cannot be deleted, users are deactivated instead of removed, and history is always preserved.
Role-based accessActivity logs & system journalUndeletable records & unlimited backupsSign-in recordsBrute-force login lockAutomatic data retention
Time & Attendance System
Staff check-in and check-out times, work hours, and attendance are recorded automatically; lateness, overtime, and absence reports are generated. The staff list is imported in bulk via an Excel template.
Check-in/check-out recordsWork hours trackingBulk import via ExcelAttendance report
WhatsApp AI Bot & Concierge
The guest's WhatsApp message is read by AI: the room and fault are detected, a work order is created, and it is assigned to the best-suited staff member. The WhatsApp AI assistant, which you can train yourself, answers based on the knowledge base; photo requests are downloaded, the room and type are recognized, and the request is routed to the right team by department rules. The concierge team manages special requests from a professional interface; voice commands and voice announcements speed up operations.
WhatsApp AI assistant & trainingSmart routing & photo requestsWhatsApp → work orderService media (photo/video)Voice commands & announcements
Room QR Codes & Guest Portal
With room-specific QR codes, guests create a request, fault, or complaint in a single tap; QR labels for the door are ready to print as a 3-column PDF with cut margins.
Room-specific QR codePrintable label PDFAutomatic language & survey
Requests reach the right person automatically
EM&CA Otomasyon evaluates open workload together with each staff member's average resolution time over the last 30 days and assigns the task to the best fit. Staff outside their shift hours are not considered.
- Balanced distribution based on workload and performance
- Shift-aware assignment
- Falls back to the department queue when no staff member is available
MaintenanceTNK-260916-004
Room 508 — A/C not cooling
HousekeepingHK-260916-011
Room 312 — Departure clean
Guest RequestMFR-260916-002
Room 201 — Extra towels
Let guests talk via QR and see it instantly
A QR code generated for each room opens a portal on the guest's phone. The guest reports a fault, a request or a complaint in seconds. The request automatically lands with the right department.
- Unique, secure QR code per room
- Door-ready QR labels: print-ready PDF with crop marks
- Hotel information, Wi-Fi and menu access
- Direct link to the satisfaction survey
TR Türkçe
EN English
DE Deutsch
AR العربية
● Request received
Room 412 · In-house guest
Works seamlessly with your existing PMS
The system is designed to integrate with many PMS solutions widely used in the industry. Guest and reservation data stay in sync, and the in-house guest's name and nationality automatically determine the survey language.
- Data synchronization with many PMS systems
- Scheduled jobs that run automatically (cron)
- Fully independent operation even when the integration is off
PMS SyncPMS Integration
Reservation data updated
In-houseRoom 412
Guest profile matched
Why Erbaş Yazılım
A system that knows the industry and works in the field
Not theoretical; designed for the daily operation of a real hotel and tested in the field.
Cloud & Web Based
No installer, license key or server maintenance. Instant access from a browser or a phone.
Mobile First
Technicians and floor attendants finish their work on a phone; no desktop required.
Secure & KVKK Compliant
Role-based access, login logs, automatic backups and KVKK notices come as standard.
Local Turkish Support
Go-live, training and support are all carried out in Turkish, directly by our own team.
Fast Go-Live
Up and running in a short time once rooms are defined and staff and permissions are set up.
Measurable Results
Every request numbered, every duration logged. Which rooms break down how often, which staff resolve how fast — all in the reports.
References
Feedback from operations teams
“
★★★★★
Technical faults no longer go missing. We can see which room broke down when, and how long it took to fix. The reports have become indispensable in our management meetings.
RH
Rota Hotel
Maintenance Manager · Istanbul
“
★★★★★
Our housekeeping team updates room status instantly from their phones. Communication errors with the front desk have dropped to nearly zero, and room turnaround times are shorter.
MB
Mavi Bay Resort
Director of Housekeeping · Antalya
“
★★★★★
Thanks to the QR guest portal, requests are resolved before they even reach us. International guests open the surveys in their own language; our satisfaction is now measurable.
TK
Taş Konak Butik Otel
Owner · Cappadocia
Packages
A suitable package for your hotel's size
We prepare a tailored quote based on your room count and the modules you need.
Starter
Core operations management for small hotels and guesthouses.
On request
Custom
- Work order & request management
- Housekeeping module
- Room QR codes
- Basic reports
- Satisfaction surveys
- PMS integration
Professional
Full-featured operations management for mid-size and large hotels.
On request
Custom
- Everything in the Starter plan
- Multilingual satisfaction surveys
- Online review management
- Restaurant QR menu & ordering
- Automatic staff assignment
- Advanced reporting
Enterprise
For hotel chains and organizations with custom integration needs.
On request
Custom
- Everything in the Professional plan
- Multi-PMS integration
- Multi-property support
- Custom domain & reports
- Priority support
- Enterprise training & onboarding
All packages are offered with hosting, automatic backups, and updates included.
Frequently Asked Questions
The questions on your mind
No. EM&CA Automation is web-based and accessible from any browser. Your staff can also process requests from their own phone. Only some integrations, such as PMS synchronization, may require network access; even if no integration is used, the system runs at full capacity.
Yes. The system is built to synchronize with many PMS solutions widely used in the industry. The integration is activated once the network and extension requirements are met. If those requirements are not met, the system keeps running independently on local data.
Role-based authorization, session security, and sign-in records are standard. Database backups are taken automatically by scheduled tasks, and manual backups can also be started. KVKK (Turkish PDPA) policy texts come built into the system.
They open automatically in Turkish, English, German, or Arabic based on the guest's nationality. This noticeably increases the feedback rate from international guests.
Yes. You add information about your hotel to the local knowledge base from the panel; the assistant tests it, improves itself from its learning pool, and replies in the guest's language (TR/EN/DE/AR), routing the request to the front desk when it can't understand. Thanks to smart routing, photo requests are recognized by room and fault and automatically become work orders under department rules. All actions are recorded in the system journal.
Room and department setup and user creation are usually completed within a few days. Your team receives hands-on training, and you soon move to independent use.
Yes. As Erbaş Yazılım, we develop custom modules and reports to fit your needs. With the Enterprise package, we plan your custom integration and reporting needs together.
Ready to digitize your hotel?
Let us set up an online demo tailored to you and see together how the system fits your hotel's operations.
Contact
Let's talk about your project
Fill in the form or reach us directly. We get back to you as soon as possible.
Phone+90 (000) 000 00 00
Addressİstanbul, Türkiye
Business HoursWeekdays 09:00 – 18:00 · Support 24/7
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