Notification Center
Real-time in-app notifications and email alerts for every process.
Features
A single operations hub
Every feature that runs your hotel's daily flow — from maintenance and housekeeping to guest feedback and PMS integration.
Maintenance & Fault Management
Every technical fault in the hotel is managed from one place. A ticket is opened, prioritized, assigned to a technician and tracked until it is closed.
- Automatic work order number (TNK-YYMMDD-XXX)
- Automatic assignment based on workload and average resolution time
- Priority levels, status tracking and on-hold reasons
- Photo and file attachments, resolution notes
- Room-level fault history (room passport)
MaintenanceTNK-260916-004
Room 508 — A/C not cooling
MaintenanceTNK-260916-003
Lobby — Lighting fault
Housekeeping & Room Status
The housekeeping team updates cleaning and maintenance status room by room in real time from a mobile device. The line to the front desk never breaks.
- Clean / dirty / out-of-order room status
- Task assignments by attendant and floor
- Departure cleaning and checklists
- Housekeeping report: floor-by-floor summary + PDF export
- Permanent room QR codes + Opera-synced room updates
- Mobile-first usage
Room 101
Room 102
Room 103
Room 104
Room 105
Room 106
Guest Satisfaction & Surveys
Measure the guest experience. Surveys open automatically in the guest's language, and results are reported by room, department and period.
- Automatic language by nationality: TR / EN / DE / AR
- Quick access via QR, low abandonment rate
- Real-time satisfaction and service scores
- Negative feedback turns into a task
TR Turkish
EN English
DE Deutsch
AR العربية
Satisfaction score — last 7 days
Average: 4.8 / 5312 surveys92% recommendation rate
Online Reputation & Review Management
Reviews from TripAdvisor, Google and OTA platforms are collected on a single screen. Negative feedback turns into trackable tasks.
- Multi-platform review aggregation
- Review → work order conversion
- Score tracking and reporting
★★★★☆
"Great location, attentive staff. We reported the A/C fault and it was fixed quickly."
TR
TripAdvisorRoom 508 · Review
PMS Integration & Reporting
Syncs with many PMS platforms widely used in the industry. Reservation and guest data update automatically, and analytics reports are available with a single click.
- Multi-PMS synchronization
- Scheduled automated jobs (cron)
- Department and staff performance reports
- Room-level fault and cost reports
- Housekeeping report (floor by floor, supervisor/manager permissions, PDF export)
- Audit trail & system log: every action, every user — never deleted
PMS SyncPMS Integration
Reservation data updated
Report
24
Department
6
Duration
23min
Secure QR Login & Mobile Staff
Managers and staff sign in securely in seconds by scanning a QR code on their phone. With EM&CA MOBIL, technicians and floor attendants complete their work on site from their phone.
- Passwordless, secure sign-in with QR
- Printable QR labels for room doors (PDF with crop marks)
- Staff mobile sign-in (EM&CA MOBIL)
- Real-time notifications and time tracking
- Smart assignment based on shift hours
● Signed in with QR
EM&CA MOBIL · Live notification
PDKS — Time & Attendance
Staff clock-in and clock-out times are captured automatically from fingerprint/card readers; shifts start and end based on scans. On their phone, staff can only see their own record.
- Automatic shift start / end based on scans
- Mobile self-service: staff see only their own record
- Bulk staff import / update via Excel template (with role + department validation)
- Lateness, overtime and absence reports
- Daily attendance report by email and PDF export
PDKSToday
Clock-in 08:02 — Clock-out 17:31
Clock-in
08:02
Clock-out
17:31
Hours
9hr
WhatsApp AI Bot, Voice Commands & Concierge
The guest's WhatsApp message is read by AI; the room and fault are identified, a work order is created automatically and assigned to the best-suited staff member. The AI assistant, which you can train yourself, replies in the guest's language (TR/EN/DE/AR), hands over to reception when it cannot understand, downloads photo requests and routes them to the right team by department rule. The concierge team manages special requests from a single screen.
- WhatsApp AI assistant: a local knowledge base trained from the panel, replies in 4 languages (TR/EN/DE/AR)
- Automatic handover to reception when it does not understand
- Smart routing: photo requests are downloaded, room and type are recognized, and department rules turn them into work orders
- WhatsApp message → automatic work order (room + fault detection)
- Replies with the assignee, incoming number and confirmation code
- Voice command: complete / start / hold a work order with your voice
- Voice announcements (TTS) for requests and messages
- Concierge service tracking + QR contact notification email
- Add photos & videos to services; open as a gallery in the guest detail view
WhatsAppCODE: 4821
Room 412 — Shower drain clogged
● Work order created automatically
Voice command: “Complete”
And More
Details that cover your entire operation
Mobile App Experience
A fast, touch-friendly interface for technicians and floor attendants.
Role-Based Permissions
Separate permissions for admin, manager, technician and housekeeper roles.
Shift Management
Automatic, fair task distribution based on staff working hours.
Automatic Backups
Database backups are scheduled and retained without a time limit; restore in one click. Records are never deleted and history is always preserved.
Excel / PDF Export
Export reports and staff lists to share them; import staff in bulk using an Excel template.
Brand & Logo Management
Upload your logo from the admin panel; it is applied automatically to the login screen, dashboard, mobile app, guest portal, reports and PDFs.
System Overview PDF
A downloadable, illustrated system overview and features PDF from the admin panel — a one-file presentation for your team and management.
Hotel Chain Support
In multi-hotel setups a hotel selector sits in the top bar; departments, chat, PDKS and reports stay isolated per hotel.
WhatsApp AI Assistant
A local knowledge base you can train from the panel; the assistant tests, learns, answers questions and routes the request to its department.
Audit Trail & Log
Sign-in/out, request creation, status changes, assignments, notes and API calls are recorded for every user; the records are never deleted.
Employee of the Month Certificate
A personalized achievement certificate signed by the department head, HR and the hotel, downloadable as a PDF in one click.
Want to see the features live?
We will set up a demo environment tailored to you and walk through the system together.